THE EFFECT OF PSYCHOLOGICAL CAPITAL AND RESISTANCE TO CHANGE AGAINST PERFORMANCE, MEDIATED BY CITIZENSHIP BEHAVIOR ( Study on Badan Keswadayaan Masyarakat in Pekalongan )
Abstract
This study purpose to analyze and describe the influence of Psychological Capital and Resistance to Changes towards OCB; Psychological Capital, Resistance to Changes and OCB agains Performance; also OCB Mediation effect to the relationship between Psychological Capital and Resistance to Changes with Performance. Using a quantitative method by questionnaire to 168 samples with at least high school education level and 2 years minimum active period. The results showed that: (1) Psychological Capital has a positive and significant impact on OCB; (2) Resistance to Change has a significant negative effect on OCB; (3) Psychological Capital has a positive and significant effect on performance; (4) Changes resistance have insignificant negative effect on the performance; (5)OCB has a positive and significant effect on the performance; (6) Psychological Capital along with Changes resistance affecting OCB with R2= 0,255; (7) Concurrently Psychological Capital, Changes resistance and OCB affecting performance with R2 = 0,421; (8) Capital Psychology has a direct influence on the performance, greater than the indirect effect through OCB while OCB fully mediate on the relationship between Resistance Changes and Performance.
Keywords: BKM, Organizational Citizenship Behavior (OCB), Psychological Capital, Performance, Resistance to Change.